Returns & Exchanges

Last Updated: May 2026

We want you to love every piece you buy from Coco Bloom Atelier. If something isn’t quite right, returning or exchanging your order is designed to be straightforward and transparent.

1. Returns

• Under UK consumer law, you have 14 days from delivery to notify us that you wish to return an item.
• Once you notify us, you have an additional 14 days to send the item back.
• Returned items must be:
  • Unworn and unwashed
  • Returned with original tags attached
  • Free from marks, makeup, perfume, or damage

2. Exchanges

• Exchanges are available for alternative sizes or colours, subject to availability.
• If your requested exchange item is unavailable, a full refund will be issued instead.

3. Refunds

• Refunds are processed within 5–10 business days after your return is received and inspected.
• Refunds are issued to your original payment method.
• Your refund may include:
  • The original item price
  • Standard delivery costs where applicable under consumer law
• Refunds may be reduced if returned items are not in their original condition.

4. Return Shipping

• Customers are generally responsible for return shipping costs.
• We strongly recommend using a tracked delivery service, as we cannot accept responsibility for lost returns.
• We will cover return shipping costs if the item received is:
  • Faulty
  • Damaged
  • Incorrect

5. Faulty or Incorrect Items

• Please report faulty, damaged, or incorrect items within 48 hours of delivery.
• You may choose between:
  • A replacement item (subject to stock availability)
  • A full refund

6. Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns for:

• Worn or washed items
• Items returned without original tags
• Custom-made or altered garments
• Innerwear or hygiene-sensitive products

7. How to Return an Item

1. Email us at contact@coblm.co.uk with your order number and reason for return.
2. Send the item to the return address provided with your order instructions.
3. Use a tracked shipping service for your protection.

8. Our Promise

Every Coco Bloom Atelier piece is created with care, intention, and attention to detail. Your satisfaction matters deeply to us, and our team is always here to support you if you need assistance.